Position Overview: We are seeking a motivated and dedicated Assistant Manager to support the daily operations of our indoor slide park. The ideal candidate will be a natural leader with exceptional organizational and communication skills, passionate about delivering outstanding guest experiences, and capable of managing a diverse team.

Key Responsibilities:

• Operational Excellence: Oversee daily operations to ensure smooth and efficient functioning, including opening and closing the facility, scheduling, inventory management, and guest services.
• Team Leadership: Lead, mentor, and motivate a team of employees, fostering a positive and productive work environment. Provide training, support, and performance feedback.
• Guest Experience: Ensure exceptional guest experiences by maintaining high standards of safety, cleanliness, and customer service. Address guest concerns and resolve issues promptly and professionally.
• Staffing Management: Assist with hiring, training, and scheduling staff. Manage employee performance, attendance, and payroll.
• Inventory & Supplies: Monitor and manage inventory levels, ensuring adequate supplies are available. Implement efficient inventory control systems.
• Financial Oversight: Assist in budget management, financial reporting, and cost control. Ensure accurate cash handling and accounting procedures.
• Safety & Compliance: Enforce safety protocols and ensure compliance with all regulatory requirements. Conduct regular safety inspections and staff training.
• Event Coordination: Plan and execute special events, parties, and group bookings. Collaborate with marketing to promote events and activities.

Qualifications:

• High School Diploma; some college preferred.
• Proven experience in a supervisory or managerial role, preferably in the entertainment, hospitality, or retail industry.
• Strong leadership and interpersonal skills, with the ability to inspire and manage a diverse team.
• Excellent organizational and multitasking abilities.
• Outstanding customer service skills and a passion for creating memorable experiences.
• Proficient in Microsoft Office Suite and point-of-sale (POS) systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable transportation to and from work.
• Successful completion of a background check is required.

Perks and Benefits:

• Competitive salary and performance-based bonuses.
• Employee discounts and perks include FREE park admission and discounts on food and retail.
• Team Member Exclusive Parties and Recognition Prizes.
• Opportunities for career advancement and professional development.

General Manager – Slick City Action Park (Parma, OH)

Location: Parma, OH

Position Type: Full-Time

About Us

Slick City Action Park is an exciting indoor slide park delivering a #BetterThanAwesome guest experience. We are a high-energy, fast-growing brand focused on fun, safety, and creating unforgettable moments for families and groups. We’re looking for a passionate and driven General Manager to lead our new Parma location.

Position Overview

The General Manager is responsible for the overall leadership, performance, and success of the park. This role drives revenue, develops people, ensures operational excellence, and delivers an exceptional guest experience. The GM leads from the front—engaging with guests, coaching team members, and building a culture where people and performance thrive.

Key Responsibilities

Leadership & Culture

• Build, lead, and develop a high-performing team of Assistant Managers, Team Leads, and Team Members
• Create a fun, engaging, and accountable culture focused on teamwork and guest experience
• Lead by example through visible, hands-on leadership on the floor

Operations

• Oversee daily park operations including safety, staffing, cleanliness, and guest flow
• Ensure all safety standards and operational procedures are consistently executed
• Manage scheduling, labor deployment, and productivity to meet business needs

Financial Performance

• Drive revenue growth across admissions, parties, food & beverage, and events
• Manage labor to targeted percentages while maintaining service standards
• Analyze KPIs (per cap, add-ons, party sales, GX scores) and take action to improve performance

Guest Experience

• Champion a best-in-class guest experience and resolve escalated concerns
• Drive online reputation (Google Reviews, guest surveys) through team engagement
• Ensure every guest leaves with a memorable experience

Sales & Community Engagement

• Build relationships within the community to drive group events, parties, and partnerships
• Execute local marketing initiatives and support brand promotions
• Lead efforts to position Slick City as the go-to destination for fun in the area

Qualifications

• 3–5+ years of General Manager or multi-unit leadership experience (family entertainment, hospitality, retail, or similar industry preferred)
• Proven ability to lead teams, drive results, and manage high-volume operations
• Strong financial acumen with experience managing P&L, labor, and sales performance
• Passion for people development and creating a positive team culture
• High energy, hands-on leadership style with a “lead from the front” mindset
• Excellent communication, organization, and problem-solving skills

What We Offer

• Competitive salary + performance-based bonus
• Opportunity to lead a brand-new park and build your own team
• Career growth with a fast-growing company
• A fun, energetic work environment where no two days are the same